Mission Statement:

Our core purpose is to care, and provide care, in the absolute best way possible to enrich the quality of life of the people we serve.

Vision:

Bella Senior Care Residence strives to be a leader in the long-term care field, recognized for high quality care and service and its commitment to working in partnership with residents, their families, and community stakeholders. We are committed to providing exemplary long-term care services, and our focus is on the provision of individualized care that respects, supports and enables residents to be as independent as possible and supports and promotes the Resident Bill of Rights. We value the input of all our stakeholders, and work cooperatively to continually improve care and services provided in the Home.

Values:

We strive to design and deliver an organization that meets the growing and changing needs of residents and the community we serve, and to provide a rewarding and empowering workplace.

We are guided by the following values:

Compassion:

We respect individual feelings, needs and wishes, and provide compassionate care to residents and their families.

Customer Focus:

We design our work processes and systems with a focus on customer satisfaction, in order to direct our resources in the best manner possible to respond to their needs and expectations.

Environment:

We strive to create an environment that supports each resident's rights to dignity, self-esteem, and independence that supports the Resident Bill of Rights.

Excellence:

We aim to provide the highest quality care and service.

Safety:

We value the creation of a culture of safety, so that the environments where residents, visitors, volunteers, students and staff live, visit and work promote safety, comfort and well-being.